EDCC – Europe Direct Contact Centre – a general information service provided by the European Commission – the executive body of the European Union responsible for proposing legislation, implementing decisions, upholding the EU treaties and managing the day-to-day business of the EU. DG Comm is the directorate responsible for all external communications. The requirement is to provide services for the operation of the Europe Direct contact Centre.
EDCC main task is to answer questions from citizens and businesses on the European Union’s activities and policies via telephone, email and other channels.
Communications Officers and Junior Communication Officers are responsible for the handling of enquiries.
- Enquiry handling – accessing the Knowledge Management system to provide appropriate and timely response.
- First Call Resolution.
- Escalation to 2nd Line Support Services.
- Customer service.
- Email and web form handling.
The Ideal Candidate
Master degree – equivalent 5 year degree, EU studies – preferable
- Fluent English plus preferably one of the following combinations;
- Polish & German
- Czech & German
- Dutch & Spanish
The working language of EDCC is English, proficiency is required to a good working level.
Please send your CV and Cover letter at firstname.lastname@example.org