Slido: Customer Success Champion

At Slido, we consider our customer success as a core feature of our product experience.

Kategória:
Pracovné ponuky
Miesto:
Bratislava (working worldwide), New York, London, Kuala Lumpur, Sydney
Deadline:
31.07.2017

We are honored to work with some of the most innovative and inspiring companies in the world and we want to provide personable and high-quality support. As our Customer Success Champion, you will always look for unique and exciting ways to solve issues with an innovative approach.

Our team’s top priority is to make our customers successful.

Your role

  • You will deliver an outstanding experience across multiple support platforms (email, chat, phone) for our customers from all over the world
  • You will have a chance to meet our customers at their events across Europe
  • Provide speedy, high-quality and personable support
  • Being a Slido brand evangelist and a champion for our users
  • Educate new users on how to get the most out of using Slido
  • Drive continuous process improvement in an environment where people learn from one another to deliver a world-class experience

Your profile

  • You are driven by helping others and being on the front-lines of a fast growing company
  • Your English is fluent (bonus points for other languages)
  • Empathy and passion are your strengths for providing a delightful experience that exceeds our users’ expectations
  • Obsession with listening & looking for solutions
  • Resistant to pressure, able to stay cool and calm in every situation
  • Always willing to roll up your sleeves and tackle something hands-on

Why to join

  • We are a team of 55+ people who are passionate about what they do and care about each other
  • You have the opportunity to work on things that have a real impact and are being used by thousands of people around the world
  • You will be part of the team who is striving to build a world-class company from Slovakia
  • You have the opportunity to visit top leading conferences in various countries
  • We love biking, running and hiking. Join our own Slido sports team called “Tu ma bolí”
  • Free refreshments in the office during the day. Especially bananas

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